ISI has been a great IT partner for us. Their entire team is very responsive to our very technically diverse workforce and they go the extra mile in serving our team, which is spread all across the country. We work together to ensure the security of our network and I trust their recommendations because I know they have our best interest in mind. They are a partner but also friends."
Director of Org.Dev. & IT
We met with ISI to determine how they could help us manage the technology needs for our locations. They helped us uncover issues that had previously gone unnoticed and gave us an action plan that we could present to our board of directors.
With ISI’s help and guidance, we implemented Microsoft Office 365 to allow our employees greater access to communication tools and reduce our patient response time. They have also helped us ensure that we have a reliable backup of our critical data.
We also enrolled in focusIT management service to allow access to tools that help me support our employees with greater efficiency and higher satisfaction.
ISI understands the needs of our operation and has been a lifeline for my team. The guidance and consulting they provide us has been second to none.
Management Information Systems Director
Our Clinic has been working with ISI since 2010. At the time, we were looking for a local presence that could assist with our IT needs and resolve complex issues that arose since we already had someone on staff that could handle the smaller issues.
Over the past few years, though, our relationship has really evolved. When the staff member that handled our smaller IT needs took a position at another company, ISI proposed moving to a managed services model.
Currently, ISI handles all our IT needs. They provide full IT Management along with Backup and Disaster Recovery services. What we have benefitted most from is their willingness to work hand in hand with our EHR vendor and assist us with technology planning and budgeting. If we have a problem, they fix it, and they are always looking for ways to help our clinic.
ISI has removed my burden of managing the clinic’s IT needs, thus giving me the peace of mind to be able to focus on the needs of our patients and staff.
Because our pathology lab guarantees same-day biopsy results, efficient and effective technology isn’t a luxury for our practice, it is an absolute must. Our IT team, working closely with ISI, has been charged with staying ahead of our ever-expanding services portfolio, significant additions to staff numbers, managing terabytes of data, and providing solutions to ensure our technology is always available.
We rely on ISI for Backup and Disaster Recovery services of critical IT systems, complex project design and implementation, and strategic technology consulting.
They are regularly thinking about our needs and bring ideas to the table before we even think about them. ISI continues to be a critical extension of our business in helping plan, implement and manage our ever-changing technology landscape.
Information Technology Director
ISI has excellent customer service and a team with a skill set that covers all the major aspects of IT. With ISI's assistance, we reduced our IT staff from 2 full-time employees to one part-time while we expanded to 5 servers and over 80 workstations. They ensure that their staff stays up-to-date on the latest technology and trends and transfers that knowledge to their clients. With ISI's assistance, we have moved our IT infrastructure from a reactive environment to a proactive one in our 24/7 manufacturing facility where servers and workstations must be reliable and efficient to run our daily operations.
ISI has been with our company for almost 10 years and have helped us as we have grown our business. They have helped us grow from 1 Small Business Server to multiple servers and several virtual servers. It has always been a smooth transition and they are always on top of things. They continue to make sure customer service is their main focus, and as a customer I appreciate that. I look forward to our continuing relationship with ISI. I couldn't imagine not having them around. I don't know what I would do without them.
We have been a customer of Innovative Systems, Inc. since 2006. Our business has grown substantially since then due in no small part to the efforts of the staff at ISI. Some of the words I would use to describe the people of ISI include:
- Forward Thinking
Their recommendations for building, upgrading and securing our systems have always been appropriate for our needs. They deal with and resolve problems quickly; and when they don't know answers; they are able to research and find them in short order. Finally, they are able to translate "geek speak" into language I understand.
I would have no concern recommending ISI to any organization considering them for technical support.
ISI understands that IT is mission critical for our company and they have been providing service to us over 10 years. ISI has been there for us as both companies have grown and experienced change. They provide network monitoring, remote and onsite service for us at a fixed monthly price. This makes it easy to budget and extremely predictable.
ISI Techs provided exactly what we asked for. We were very pleased with the way it was presented and the way the request was handled. So far ISI has provided excellent service and guidance as we navigate what is best for our company moving forward. Thanks to all!
Director of Human Resources