Irate customers? VoIP features can calm them

Irate customers? VoIP features can calm them

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were.

3 Microsoft Excel tips to master

3 Microsoft Excel tips to master

Every computer user must be well-versed in various office programs, including Microsoft Excel. If you only know a few basic commands, you haven’t fully mastered Excel. Here are a few features that can make your life easier.

Pie and Sunburst Charts

Everyone knows that bombarding stakeholders with endless numbers and decimal points is the wrong approach.

6 tips for SMB Facebook pages

6 tips for SMB Facebook pages

Facebook isn’t worth over $480 billion because people use it for just selfies and political rants. Businesses of all sizes and from all industries are using it to attract and engage customers, and yours should too. Aside from purchasing targeted advertisements, there are a host of free strategies to generate business with your SMB’s Facebook page.

5 Cybersecurity measures anyone can master

5 Cybersecurity measures anyone can master

Avoiding malware and online scams takes a lot of work. You have to treat every email with suspicion, manage a long list of convoluted passwords, and avoid public WiFi networks. Ideally, you follow several other cybersecurity best practices, but many users don’t believe they’re worth the time.

5 Ways iPads help SMBs go mobile

5 Ways iPads help SMBs go mobile

A decade ago, we could only imagine running a company on computers as thin as a wallet. But ever since Apple’s iPad emerged, employees can work on all sorts of productivity apps while they’re outside the office, conveniently and stylishly. Here are five ways your employees can enhance their mobile experience with iPad apps.

5 ways to capitalize on the latest tech fads

5 ways to capitalize on the latest tech fads

More money with less investment — that’s the dream, right? Counterintuitive as it may seem, flash-in-the-pan tech fads and trends may just be the way to achieve that. With the right tools, you can associate your SMB with popular new technologies.

Utilize these VoIP features more often

Utilize these VoIP features more often

Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features.

New Office 365 cyberattack on the loose

New Office 365 cyberattack on the loose

Phishing scams disguise malicious links and emails as messages from trusted sources. The most recent scam to watch out for almost perfectly imitates a trusted invitation to collaborate through Microsoft SharePoint. It’s a three-step attack that’s easy to avoid if you know how it works.

4 Security risks of the BYOD strategy

4 Security risks of the BYOD strategy

Taking work home, or practically anywhere, has never been easier. The bring your own device (BYOD) strategy has become a popular approach for many businesses to conduct work more efficiently and flexibly. But this strategy is not without risks. BYOD, if not implemented correctly, can make your system susceptible to a number of attacks.

How to install the newest iOS smoothly

How to install the newest iOS smoothly

When a new iOS update is released, you may get so amped that you immediately tap on that Download and Install button. The next thing you know, you’re saddled with new software that causes headache after headache. To avoid this fate, here are six tips to ensure that your next iOS update goes without a hitch.