We met with ISI to determine how they could help us manage the technology needs for our locations. They helped us uncover issues that had previously gone unnoticed and gave us an action plan that we could present to our board of directors.
With ISI’s help and guidance, we implemented Microsoft Office 365 to allow our employees greater access to communication tools and reduce our patient response time. They have also helped us ensure that we have a reliable backup of our critical data.
We also enrolled in focusIT management service to allow access to tools that help me support our employees with greater efficiency and higher satisfaction.
ISI understands the needs of our operation and has been a lifeline for my team. The guidance and consulting they provide us has been second to none....
Becky
Management Information Systems Director
Our Clinic has been working with ISI since 2010. At the time, we were looking for a local presence that could assist with our IT needs and resolve complex issues that arose since we already had someone on staff that could handle the smaller issues. Over the past few years, though, our relationship has really evolved. When the staff member that handled our smaller IT needs took a position at another company, ISI proposed moving to a managed services model.
Currently, ISI handles all our IT needs. They provide full IT Management along with Backup and Disaster Recovery services. What we have benefitted most from is their willingness to work hand in hand with our EHR vendor and assist us with technology planning and budgeting. If we have a problem, they fix it, and they are always looking for ways to help our clinic.
ISI has removed my burden of managing the clinic’s IT needs, thus giving me the peace of mind to be able to focus on the needs of our patients and staff....
Jo Lynne
Clinic Administrator
ISI has excellent customer service and a team with a skill set that covers all the major aspects of IT. With ISI's assistance, we reduced our IT staff from 2 full-time employees to one part-time while we expanded to 5 servers and over 80 workstations. They ensure that their staff stays up-to-date on the latest technology and trends and transfers that knowledge to their clients. With ISI's assistance, we have moved our IT infrastructure from a reactive environment to a proactive one in our 24/7 manufacturing facility where servers and workstations must be reliable and efficient to run our daily operations....
ISI has been with our company for almost 10 years and have helped us as we have grown our business. They have helped us grow from 1 Small Business Server to multiple servers and several virtual servers. It has always been a smooth transition and they are always on top of things. They continue to make sure customer service is their main focus, and as a customer I appreciate that. I look forward to our continuing relationship with ISI. I couldn't imagine not having them around. I don't know what I would do without them....
I love ISI because of the promptness of customer service! Their management and staff are efficient, courteous and provide great service every time.
The Monthly FocusIT report serves as our required NCUA Vulnerability Assessment Report and takes the guesswork out of IT compliance questions!...
ISI gives us ease of mind, knowing that we are covered moving forward. The staff truly cares and are concerned with issues. They are here when needed and ISI shares our same philosophy "People Helping People".
ISI takes care of finding a solution or fix for any issues that arrives. Honest .. Trustworthy .. Upfront .. Dependable .....
ISI provides speed and quality of service. All requests are handled quickly, with attention to detail and in a personable, yet professional, manner.
Their knowledge and availability of representatives, separates themselves from the competition. Having a dedicated Tech helps because of the familiarity with our system, but the whole team is able and willing to jump in to respond to issues. I feel like our “account” is valued by every level of the ISI team at all times.
Give strong consideration to ISI and their services. No matter the time of day or whom I talk to, I am a person to them and not a number at a company they work with....
Dwight
Accounting Department
The full service that ISI delivers, gives us security knowing we are being taken care of.
They furnish detailed monthly reports, that are instrumental in showing HIPAA Compliance for security measures and provides comfort knowing that our system is performing. For businesses looking at IT Companies, ISI delivers the “Total Package”. So, make sure that you are comparing “apples to apples”. ...
For a small company like ours, it is much more economical to have ISI handling all of our IT needs as opposed to hiring one or more internal resources. With ISI we get the benefit of multiple resources, with different levels of experience and expertise, so a tech is ALWAYS available to assist our team when needed.
If you are on the fence about hiring ISI, don’t hesitate! This decision is truly a no-brainer for our company and we are extremely pleased to have ISI on our team. The ISI technicians are friendly, helpful and professional. We receive great support and service from every employee at every level of the ISI organization....
Julie
Chief Financial Officer
ISI provides exceptional personal service, attention to detail and fast response. The technicians are clearly interested in providing lasting solutions for us.
Often times when outsourcing your IT needs, you end up with a company that may do what you need done, but is painfully clear they are not part of “your team”. With ISI, it always feels like we are speaking with a team member about our issues and needs any time we call them.
I would highly recommend ISI. They are a true partner with us and not just a vendor. They are dependable, consistent and personally vested in our success....
