focusIT

We focus on your technology, so you can focus on your business.

When something goes wrong with your IT, everything grinds to a halt. With a standard break/fix service contract, you have to wait for something to break before your provider can fix it. That equation seems to make sense – even though it could easily result in hours of downtime. But what if you could keep your IT from breaking in the first place?

focusIT Features:

  • 24-7 Remote Protection and Alerts – proactive tracking of your network and systems
  • Executive Summary Report – for the patches installed, spyware removed, backup jobs completed, server disk space, spam items removed, and server availability
  • Weekly Workstation Tune-Up – automatic disk cleanups and deletion of all temporary files and temporary Internet files on PCs
  • Spyware Software Alerts – software that runs in the background to protect and automatically clean up any spyware issues before they can escalate
  • Virus Definition Updates – antivirus software and monitoring of definition levels
  • Remote Patch Management – monitoring of the operating system patch levels of known systems that run approved operating systems and are connected to the network
  • Custom Online Client Portal – issue a ticket for support, view invoices, hardware and software asset reports, etc.
  • Licensing Management – we manage your licensing and warranty renewals and notify you of any expiration
  • Exchange Email Spam Management – we manage Exchange Email Spam using Exchange IMF and adjust as needed
  • Scheduled Review and Planning Meeting – routine meetings or conference calls to review any questions you have and assist with technology planning
  • Monthly Audit and Server Tune-Up – our engineers perform a 29 point audit of your network environment and make any adjustments necessary to have your network running at its peak potential
  • User Management – basic system administration tasks including such actions as resetting passwords, creating and removing users from the user directory, and disabling user accounts
  • Management of File Sharing Permissions – basic system administration tasks such as basic shared folder creation and associated permissions, and modifying user rights to existing files and folders
  • Network Firewall Management – we monitor uptime and open port vulnerabilities
  • Phone Service – helpdesk support for your designated contact(s) from 8:00 AM – 5:00 PM Monday – Friday, and afterhours support via call back within 15 minutes
  • Remote Service – allowing our consultants to remotely troubleshoot issues
  • On-Site Service – as needed 7:00 AM – 7:00 PM Monday – Friday, with additional service available at overtime rates
  • Virus Removal and Cleaning – we will remove or clean up the workstation at no additional charge to you even if it includes reinstalling the system
  • Vendor Management – we assist with troubleshooting and regular maintenance of third party line of business applications and your Internet provider(s) that are critical to your business

focusIT from ISI provides you with peace of mind, less downtime, fewer disruptions and predictable budgeting. What could be better than that?

Want to take advantage of a breakthrough alternative to break/fix?

What are you waiting for? Contact us.

Areas Covered

We provide a range of Computer Support, Network Services and IT Consulting in Little Rock, North Little Rock, Maumelle, Jacksonville, Sherwood, Benton, Bryant, Conway and Pine Bluff.

Local experts who can visit on-site: Little Rock Computer Support, North Little Rock Backup and Data Recovery, Maumelle IT Consulting, Jacksonville Cloud Computing, Sherwood Network Services, and Benton Microsoft Office Training.